Terms & Conditions

1.1  The Client shall be responsible for informing Safari Moon Luxury Bush Lodge of any  bookings, confirmations, booking amendments, or cancellations of rooms  or services in writing by e-mail. The onus of proof of delivery in this  regard will be on the Client.   

1.2 Provisional bookings will be held as follows:

Number of days before Travel Number of Days held

61 +days                                                              14 days

Between 60 days and 31 days before travel    7 days

Less than 30 days before arrival                       3 days

1.3  Upon expiry of the above provisional periods Safari Moon Luxury Bush Lodge reserves the right to release reservations, unless requested in writing  by the Client to extend the provisional period. The extension of any  provisional period will be at the sole discretion of Safari Moon Luxury Bush Lodge . 

1.4  In the event Safari Moon Luxury Bush Lodge receives a confirmed reservation  request against space being held on a provisional basis by the Client, Safari Moon Luxury Bush Lodge reserves the right to request confirmation or release  of the held space within 72 hours. 

1.5  Upon confirmation it will be required to disclose the Guest’s  nationality, this information will solely be used for market data  purposes. 

1.6 Confirmed space will be subject to the appropriate cancellation and payment policies.

2. 1 A booking is only held on a provisional basis until a deposit has been paid. 

2.2 Deposits

2.2.1 The amounts required to confirm a booking are as follows:

Guests  are required to pay a 30% deposit within 7 days to confirm a  reservation, with the balance due payable 30 days before the guest’s  arrival.

2.3 Balance of Payment

2.3.1 Balance of payment is due 30 days prior to arrival.

3.1 Guests can make payment via Visa or MasterCard or via electronic transfers into our bank account.

3.2 All electronic transfers should be made in full and free of any bank charges.

4.1 Cancellation of all bookings must be in writing and is only effective on receipt of the written notification.

4.2  Reservations held by Safari Moon Luxury Bush Lodge where no deposit has been paid  will be cancelled by Safari Moon Luxury Bush Lodge on notice to the Client. 

4.3  Requests to reduce or waiver cancellation fees from the Client will be  considered with the decision made at the discretion of Safari Moon Luxury Bush Lodge. 

4.3  On cancellation of a confirmed reservation Safari Moon Luxury Bush Lodge shall be  entitled to the payment of the following cancellation fees: 

• If cancellation of any booking, or any part thereof, is received 31 days or prior to arrival, the deposit will be forfeited.
• If cancellation of any booking, or any part thereof, is received  30 to 8 days or prior to arrival, a 50% cancellation fee will be  charged.
• If cancellation of any booking, or any part thereof, is received 7  to 0 days or prior to arrival, an 80% cancellation fee will be charged.

5.1 Electronic transfers may be paid directly into Safari Moon Luxury Bush Lodge bank account. 

5.2  A copy of the deposit slip or bank draft, together with the appropriate  guest details, reservation number and invoice number must be emailed to Safari Moon Luxury Bush Lodge in order to reconcile the appropriate records. 

5.3  Failure to do so may result in the payment not being reflected against  the booking, and the space released due to non-payment.

Travel insurance is compulsory, covering for cancellation,  personal effects, personal accident, medical and emergency travel  expenses.